Delivery, Pickup & Return Policies

Precious Cargo Furniture is committed to making your furniture purchase as simple and straightforward as possible. Please review the following information regarding returns, online orders, store pickup, delivery and setup.

Returns & Store Credit

At Precious Cargo, we do our best to keep our inventory current and our merchandise affordable. Therefore, all sales are final.

Returns for store credit are permitted only with pre-authorization from management at the time of purchase. When a return is authorized, the merchandise must be returned in “like new” condition within 72 hours of the original purchase transaction. The 48-hour period begins when the purchase is made, not when the merchandise is picked up or delivered.

Approved returns (under our standard return policy) are issued as store credit ONLY, less a 10% restocking fee. Store credit must be used within one year of the original purchase.

Mattresses are NOT eligible for return.

To initiate an authorized return, please contact Precious Cargo at 479-444-7300 for return instructions.

If We Made a Mistake

If Precious Cargo made an error with your order, please contact us as soon as possible. We will work with you to correct our error and make it right.

Precious Cargo may also authorize exceptions to its standard return policy in exceptional circumstances at management's discretion.

Online Orders & Store Pickup

Please allow approximately 2 hours for us to prepare your order for pickup. We will hold paid orders for a maximum of 30 days.

If you purchase online and would like to arrange delivery, please call Precious Cargo at 479-444-7300 to discuss delivery availability, pricing and scheduling.

If you purchased delivery services online from us, please see our Deliveries page for details: https://preciouscargofurniture.com/pages/delivery

Local & Regional Delivery

Precious Cargo offers local and regional furniture delivery within approximately 250 miles of our Springdale, Arkansas store. Delivery availability and pricing vary based on location and the order.

We strive to provide excellent service by using our own qualified staff for furniture delivery.

Delivery scheduling is based on location and availability. Please allow up to three weeks for delivery to be completed, although delivery is usually completed much faster.

If you're unsure whether we deliver to your area, please call us at 479-444-7300.

Delivery & Setup

Our delivery service includes bringing your furniture into your home, placing it in the designated location, and completing normal furniture assembly and setup. This includes assembly of items such as beds and tables when required.

Please have the area where your new furniture will be placed cleared and clean before our delivery team arrives. If the designated area is not ready for the furniture, our team may be unable to complete normal placement and setup.

For safety and access reasons, items measuring more than 96 inches in any dimension cannot be taken upstairs.

Please contact us before delivery if you have questions about stairs, doorways, access or placement of unusually large furniture.

Terms of Service

By purchasing from Precious Cargo Furniture, you agree to the applicable prices, payment terms, pickup, delivery, setup and return policies stated on our website at the time of purchase.

Product availability is subject to change, and measurements, colors and product images are provided as accurately as reasonably possible but may vary slightly from the actual merchandise.

Customers are responsible for confirming that furniture will fit through doorways, hallways, stairways and other access points and into the intended location. Delivery and setup are subject to safe and reasonable access to the premises.

Precious Cargo Furniture strives to provide accurate product information and pricing. Precious Cargo Furniture reserves the right to correct pricing, typographical, product-information or other errors and to refuse, cancel or modify an affected order when reasonably necessary and as permitted by law, including after an order has been submitted.

Nothing in these terms limits any rights or remedies provided to customers under applicable law.

Questions?

For questions about an order, store pickup, delivery, setup, returns or whether we deliver to your location, please contact us:

Precious Cargo Furniture
479-444-7300
Springdale, Arkansas